Consultant, Endpoint Management

 

 

The impact you will have:

 

As a Professional Services Consultant on the Endpoint Management team, you will have the opportunity to help lead the service delivery functions related to the setup, configuration, and administration of Microsoft and Apple endpoints (mobile and desktop) for our valued enterprise and public sector clients.

 

In this highly visible customer-facing role, develop a deep understanding of their objectives and spot new opportunities when possible.

What you’ll do:

 

· Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments

· Solution Design: Architect comprehensive solutions that integrate Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, and/os Apple Device Support and Management with third-party products, ensuring alignment with business goals

· Customization and Integration: Design and implement customizations and integrations to meet specific client needs

· Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team

· Build and Configuration: Lead the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase.

· Testing Support: Provide guidance and support during the testing phase, including functional testing and integration testing

· Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts

· Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction

· Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects

 

 

What you’ll bring to the table:

 

· Bachelor’s degree or equivalent in Computer Sciences or a related field

· 6 to 10 years of experience implementing or supporting enterprise environments (Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, and Apple Device Support and Management)

· Relevant experience as a consultant in a professional services environment

· Extensive experience in implementing solutions for medium-to-large enterprise customers

· Thorough understanding of business, process, and technology relating to endpoint management solutions

· Experience with requirement gathering, solution designing, implementing, and configuring endpoint management solutions

· Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base

· Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction

· Excellent verbal and written communication skills

· Training and/or certificates to include; Azure and Active Directory Fundamentals, Microsoft SCCM (System Center Configuration Manager), Windows 11 upgrades, and iOS / macOS system experience for device managemen