Job Title: Architect, Workspace Path
(Open to bilingual candidates – French & English)
Make Your Mark
As businesses continue their digital transformation, the modern workspace is evolving rapidly, especially in response to the pandemic. In this role, you will use your creativity, expertise, and insight to help customers explore and adopt productivity solutions that enable safe collaboration and enhance team interactions.
Your Role
As a Workspace Journey Architect, you will help customers transform their businesses by leveraging hybrid infrastructure and productivity suites like Microsoft 365. Working closely with Softchoice's sales team, you will play a key role in designing and implementing modern workspace solutions.
As a Softchoice brand ambassador, you will showcase the company's value as a leading technology solutions provider in North America, helping customers become future-ready today through innovative technology solutions.
Your Responsibilities

• Understand customer needs: Analyze business challenges and design effective solutions that help them achieve their goals efficiently.
• Bridge the gap between sales and customers: Keep customers informed about the latest Microsoft productivity solutions, create innovative approaches to solving business challenges, lead workshops with executives, and simplify technical concepts.
• Challenge customers to think differently: Use your expertise and insights to help customers rethink their approach, providing well-researched and customized solutions that drive results.
• Create a seamless customer experience: Foster collaboration and communication, ensuring smooth interactions between teams. Document agreed-upon solutions with clear, detailed, and professional statements of work.

Your Skills & Qualifications

• Passion for helping people use technology to thrive in the workplace.
• A fast learner with curiosity about new technologies and their business impact.
• Strong ability to guide customers toward the right solution while making them feel empowered in the decision-making process.
• Excellent communication and active listening skills to engage with customers at all levels.
• Willingness to take on challenges, navigate difficult conversations, and collaborate with colleagues.
• Minimum 3 years of experience in a technology-related field (pre-sales or post-sales service/support experience is a plus).
• Fluent in both English and French for business and technical discussions.

Technical Knowledge
You should have basic experience in at least one of the following required technologies, with a willingness to gain expertise in secondary technologies:
Required Technologies:

• Microsoft 365 – Productivity & Collaboration (Exchange, SharePoint, OneDrive, Teams)
• Microsoft 365 – Identity & Threat Protection (Enterprise Mobility + Security)
• Microsoft 365 – Device & Application Management (Windows 10 & 11)
• M365 Copilot

Secondary Technologies (Preferred but Not Required):

• Microsoft Platform (Power Automate, PowerApps, Power BI)
• Microsoft 365 – Data Governance & Protection (Azure-based data security, Security Center)

A bachelor's degree is not required—equivalent experience will be considered.